Contact information
ScrubNest is committed to providing clear, accessible, and reliable customer support.
Contact us regarding:
- Product information
- Order status
- Shipping questions
- Delivery concerns
- Returns and refunds
- Damaged or incorrect products
- Payment questions
- Website feedback
- Business inquiries
- Legal or policy questions
Business Information
Business Name: ScrubNest
Website: scrubnest.site
Year Established: 2026
Mailing and Business Address
ScrubNest
1637 Signal Point Rd
Williams Lake, BC V2G 2W6
Canada
Please contact us before mailing or returning any product. Unauthorized returns may not be accepted at this address.
Customer Support Email
When contacting us about an order, include:
- Your full name
- Order number
- Email address used at checkout
- A clear description of your request
- Photos or videos when reporting damage, defects, or incorrect items
Telephone
+1 (250) 392-5267
Telephone availability may vary during weekends, public holidays, high-volume periods, or operational disruptions.
Customer Support Hours
Monday to Friday: 9:00 AM to 6:00 PM Pacific Time
Saturday and Sunday: Closed
Messages submitted outside business hours will be reviewed on the next available business day.
Response Times
We aim to respond to customer inquiries within 24 business hours.
Complex cases involving carriers, customs authorities, payment providers, or product investigations may require additional time.
Order Support
For faster assistance, use the subject line:
Order Support – Order #[Your Order Number]
For a return request, use:
Return Request – Order #[Your Order Number]
For a damaged or incorrect item, use:
Product Issue – Order #[Your Order Number]
Returns
Do not mail products to our business address without receiving return authorization.
Approved returns must follow the instructions issued by our support team. Please review our Return and Refund Policy before submitting a request.
Shipping Questions
Before contacting us about delivery, please:
- Review your tracking information
- Confirm the delivery address
- Check with household members or neighbors
- Contact the local carrier when appropriate
We are happy to assist if the issue remains unresolved.
Business and Partnership Inquiries
For wholesale, supplier, media, partnership, or business inquiries, email:
Please use a clear subject line explaining the nature of your proposal.
Legal Notices
Formal legal notices should be sent by email and mail to:
Email: support@scrubnest.site
ScrubNest
1637 Signal Point Rd
Williams Lake, BC V2G 2W6
Canada
A legal notice will be considered received according to applicable law and confirmed delivery records.