Refund policy

Thank you for shopping with ScrubNest. We want you to feel confident when purchasing our bottle brushes, cleaning tools, and related products. This Return and Refund Policy explains your rights and the process for requesting a return, refund, replacement, or order cancellation.

By placing an order through scrubnest.site, you agree to the terms outlined below.

1. 30-Day Return Policy

We offer a 30-day free return and refund period.

You may request a return within 30 calendar days from the date your order is marked as delivered. To qualify for a return, the product must:

  • Be in its original or reasonably preserved condition
  • Be unused, unwashed, and free from damage caused after delivery
  • Include all original components, accessories, manuals, and packaging when available
  • Be accompanied by valid proof of purchase
  • Have been purchased directly from scrubnest.site

We understand that packaging may need to be opened to inspect the product. Opening the shipping package does not automatically make an item ineligible for return.

2. Free Returns

Approved eligible returns are free of charge.

After reviewing your request, we will provide return instructions and, when applicable, a prepaid return shipping label. Products returned without prior authorization may not be accepted or processed.

Please do not send products to our business address unless our customer support team specifically instructs you to do so.

3. How to Request a Return

To begin a return, contact us at:

Email: support@scrubnest.site
Phone: +1 (250) 392-5267

Please include:

  • Your full name
  • Order number
  • Email address used to place the order
  • Name of the product
  • Reason for the return
  • Clear photos or videos if the product is defective, damaged, incorrect, or incomplete

Our customer support team will review your request and provide the next steps.

4. Damaged, Defective, or Incorrect Products

Please inspect your order shortly after delivery.

Contact us as soon as possible if:

  • The item arrived damaged
  • The item is defective
  • You received the wrong product
  • Parts or accessories are missing
  • The package arrived with visible shipping damage

We may ask for photos or videos to help us verify the issue. Once approved, we may provide one of the following solutions:

  • A replacement product
  • A full refund
  • A partial refund, when appropriate
  • Another reasonable resolution agreed upon with you

You will not be charged return shipping fees for products confirmed as damaged, defective, incomplete, or incorrectly supplied.

5. Non-Returnable Items

Returns may be refused when:

  • The return request is submitted more than 30 days after delivery
  • The product has been used, washed, altered, or damaged by the customer
  • The product shows excessive wear or misuse
  • Parts, accessories, or essential components are missing
  • The item was not purchased from scrubnest.site
  • The product is returned without authorization
  • The product presents a hygiene or safety concern after use, except where it is defective or applicable law requires acceptance

Products intended for cleaning bottles, cups, drinkware, and kitchenware should be returned unused whenever possible for hygiene reasons.

Nothing in this section limits any mandatory consumer rights available under applicable law.

6. Refund Processing

Once we receive and inspect an approved return, we will notify you whether the refund has been accepted.

Approved refunds will be issued to the original payment method. Refund processing may take approximately 5 to 10 business days, depending on your bank, card issuer, or payment provider.

Shipping is free on all orders, so there is normally no outbound shipping charge to deduct from your refund.

We are not responsible for delays caused by banks, card networks, payment processors, or financial institutions.

7. Partial Refunds

A partial refund may be issued when:

  • A returned product is missing non-essential packaging
  • The product has minor signs of handling beyond a basic inspection
  • Part of a multi-item order is returned
  • The customer agrees to keep a product with a minor cosmetic issue
  • The returned product is not in its original condition for reasons unrelated to a defect

Any partial refund will be explained before it is finalized.

8. Exchanges

We do not guarantee direct exchanges for every item or location.

The fastest way to receive a different product may be to return the original item for a refund and place a new order. Where practical, we may offer a replacement or exchange without requiring a new purchase.

9. Order Cancellations

You may request an order cancellation before it has entered processing or shipment.

To request cancellation, email support@scrubnest.site as soon as possible.

We cannot guarantee cancellation after an order has been confirmed, packed, processed, or transferred to a shipping carrier. If the order cannot be cancelled, you may request a return after delivery under this policy.

10. Refused or Unclaimed Deliveries

If a package is refused, unclaimed, returned due to an incorrect address, or sent back because the recipient was unavailable, contact us for assistance.

Additional delivery fees may apply if reshipment is requested due to:

  • An incomplete or incorrect address supplied by the customer
  • Failure to collect the package
  • Refusal of delivery without prior authorization
  • Failure to cooperate with customs or the delivery carrier

Where a refund is approved, reasonable costs incurred because of an incorrect address or refused delivery may be deducted where permitted by law.

11. Chargebacks and Payment Disputes

Please contact us before submitting a chargeback or payment dispute. We are committed to reviewing and resolving legitimate order concerns fairly.

Submitting a chargeback does not replace the return process and may delay resolution while the bank or payment provider investigates.

12. Consumer Rights

This policy does not exclude, limit, or replace any non-waivable rights available under applicable consumer protection law.

13. Contact Us

For return or refund assistance, contact:

ScrubNest
1637 Signal Point Rd
Williams Lake, BC V2G 2W6
Canada

Email: support@scrubnest.site
Phone: +1 (250) 392-5267
Website: scrubnest.site