Terms of service
These Terms of Service govern your use of scrubnest.site and any purchases made from ScrubNest.
Throughout these Terms, “ScrubNest,” “we,” “us,” and “our” refer to the operator of scrubnest.site. “You” and “your” refer to any visitor, customer, or user of the website.
By accessing our website, creating an order, or using any part of our services, you agree to these Terms.
1. About ScrubNest
ScrubNest is an online retailer founded in 2026. We sell bottle cleaning brushes, brushes for insulated bottles, tall cups, glass bottles, drinkware, kitchen cleaning tools, and related products.
Our business contact details are:
ScrubNest
1637 Signal Point Rd
Williams Lake, BC V2G 2W6
Canada
Email: support@scrubnest.site
Phone: +1 (250) 392-5267
2. Eligibility
You must be legally capable of entering into a binding agreement in your jurisdiction to place an order.
If you are under the legal age of majority, you may use the website only with the involvement and consent of a parent or legal guardian.
3. Acceptable Use
You agree not to use the website or services:
- For any unlawful, fraudulent, or abusive purpose
- To violate intellectual property rights
- To submit false, misleading, or unauthorized information
- To transmit malware, viruses, or harmful code
- To interfere with website security or functionality
- To scrape, copy, reproduce, or commercially exploit website content without permission
- To impersonate another person or organization
- To place fraudulent orders or conduct unauthorized payment activity
- To harass our staff, suppliers, customers, or service providers
We may restrict or terminate access to our services when we reasonably believe these Terms have been violated.
4. Product Information
We aim to provide accurate product descriptions, images, specifications, dimensions, colors, and usage information.
However:
- Product colors may appear differently depending on your screen or device
- Minor manufacturing differences may occur
- Measurements may vary slightly due to manual measurement
- Packaging may change without notice
- Product availability may change at any time
- Images may include props or accessories not included with the product
You should review the full product description before purchasing.
5. Product Use
Our products are intended for ordinary household cleaning purposes unless otherwise stated.
Customers are responsible for:
- Following supplied instructions
- Using products only for their intended purpose
- Inspecting products before use
- Keeping products away from children when appropriate
- Avoiding excessive force or improper use
- Checking suitability before using a brush on delicate materials
- Cleaning and maintaining products appropriately
ScrubNest is not responsible for damage caused by misuse, modification, improper storage, excessive force, use on unsuitable surfaces, or failure to follow instructions.
6. Prices and Currency
Prices are displayed on the website in the currency selected or indicated at checkout.
Prices may change without notice. A price change does not affect an order that has already been accepted, except where there is an obvious pricing error.
The amount shown at checkout is the amount you authorize us to charge, subject to taxes, duties, or import charges that may apply.
7. Taxes, Duties, and Import Charges
Depending on your location, your order may be subject to:
- Import duties
- Customs fees
- Value-added tax
- Goods and services tax
- Brokerage charges
- Local government assessments
Unless expressly stated at checkout, these charges are not included in the product price and remain the responsibility of the customer.
We do not control customs decisions or local tax authorities.
8. Orders
Submitting an order is an offer to purchase products under these Terms.
We may accept, reject, limit, or cancel an order for reasons including:
- Product unavailability
- Suspected fraud
- Incorrect pricing
- Incorrect product information
- Payment authorization failure
- Shipping restrictions
- Unusually large order quantities
- Errors in the customer’s address
- Violation of these Terms
An automated order confirmation does not always mean that an order has been finally accepted. Acceptance occurs when the order is processed or shipped.
9. Payment
You agree to provide accurate billing and payment information.
By submitting payment details, you confirm that:
- You are authorized to use the selected payment method
- The information provided is accurate
- You authorize the applicable charge
- The transaction does not involve fraud or unlawful activity
Payments may be processed by third-party payment providers. Their terms and privacy practices may also apply.
10. Shipping and Delivery
ScrubNest provides free worldwide shipping.
Estimated delivery time is generally 7 to 10 business days after shipment. Delivery estimates are not guaranteed and may be affected by customs, carrier disruptions, weather, holidays, remote destinations, address issues, or events outside our reasonable control.
Full shipping terms are described in our Shipping Policy.
11. Returns and Refunds
Eligible purchases may be returned free of charge within 30 days of delivery, subject to our Return and Refund Policy.
The Return and Refund Policy forms part of these Terms.
12. Promotions and Discount Codes
Discounts, promotional codes, and special offers may be subject to separate conditions.
Unless stated otherwise:
- Promotions cannot be combined
- Discount codes have no cash value
- Expired codes will not be accepted
- Promotions may be limited by date, product, location, or order value
- We may cancel a promotion affected by misuse, fraud, or technical error
13. Intellectual Property
All website content, including branding, logos, text, graphics, icons, layouts, product presentation, and original media, is owned by or licensed to ScrubNest.
You may use the website for personal shopping purposes only.
You may not reproduce, distribute, modify, publish, resell, or commercially use our content without prior written permission.
14. Third-Party Services and Links
The website may rely on or link to third-party services, including:
- Payment processors
- Shipping carriers
- Analytics providers
- Social media platforms
- Advertising networks
- Shopify applications
- External websites
We do not control third-party websites and are not responsible for their content, availability, policies, or practices.
15. Reviews and User Content
If you submit a review, photo, comment, suggestion, or other content, you confirm that:
- You own or have permission to submit it
- It is accurate and lawful
- It does not infringe another party’s rights
- It does not contain malware, spam, threats, or unlawful content
You grant ScrubNest a non-exclusive, worldwide, royalty-free right to use, reproduce, display, edit, and publish the submitted content for business and promotional purposes, where permitted by law.
We may remove content that violates these Terms.
16. Disclaimer of Warranties
To the maximum extent permitted by law, the website and services are provided on an “as available” basis.
We do not guarantee that:
- The website will always be uninterrupted
- All errors will be corrected immediately
- Every product will always remain available
- Delivery estimates will always be met
- Website content will be free from minor inaccuracies
Nothing in these Terms excludes warranties or protections that cannot legally be excluded.
17. Limitation of Liability
To the maximum extent permitted by law, ScrubNest will not be liable for indirect, incidental, special, punitive, or consequential losses arising from:
- Website use
- Delayed delivery
- Third-party carrier actions
- Improper product use
- Lost profits or revenue
- Loss of data
- Business interruption
- Events outside our reasonable control
Where liability cannot be excluded, our liability will be limited to the amount paid for the product giving rise to the claim, except where applicable law requires otherwise.
18. Indemnification
To the extent permitted by law, you agree to indemnify ScrubNest against claims, damages, losses, or expenses resulting from:
- Your unlawful use of the website
- Your violation of these Terms
- Your infringement of another party’s rights
- Fraudulent or unauthorized conduct associated with your account or order
19. Force Majeure
We are not responsible for delays or failure caused by circumstances beyond our reasonable control, including:
- Natural disasters
- Severe weather
- War or civil unrest
- Government restrictions
- Customs delays
- Carrier interruptions
- Epidemics or public health emergencies
- Labor disputes
- Power or telecommunications failures
- Cybersecurity incidents
- Supply chain disruption
20. Termination
We may suspend or terminate access to the website where necessary to protect our business, customers, systems, or legal rights.
Terms that by their nature should survive termination will remain effective, including provisions relating to payment, intellectual property, liability, and dispute resolution.
21. Governing Law
These Terms are governed by the applicable laws of British Columbia and the federal laws of Canada, without limiting any mandatory consumer protections that apply in your country or region.
22. Changes to These Terms
We may update these Terms from time to time.
The updated version will be published on this page with a revised “Last updated” date. Continued use of the website after an update constitutes acceptance of the revised Terms, where permitted by law.
23. Severability
If any provision is found invalid or unenforceable, the remaining provisions will continue in full force.
24. Entire Agreement
These Terms, together with our Return and Refund Policy, Shipping Policy, Privacy Policy, and other published policies, form the complete agreement between you and ScrubNest regarding your use of the website and services.
25. Contact Us
Questions about these Terms may be sent to:
Email: support@scrubnest.site
Phone: +1 (250) 392-5267
ScrubNest
1637 Signal Point Rd
Williams Lake, BC V2G 2W6
Canada