Shipping policy
This Shipping Policy explains how ScrubNest processes, ships, and delivers orders placed through scrubnest.site.
1. Free Worldwide Shipping
ScrubNest offers free standard shipping worldwide on eligible orders placed through our website.
No minimum order value is required unless otherwise stated during a specific promotion.
Free shipping does not necessarily include:
- Customs duties
- Import taxes
- Brokerage fees
- Local handling fees
- Redelivery costs caused by an incorrect address
- Optional expedited shipping services
2. Order Processing
Orders are generally processed within 1 to 3 business days after payment has been successfully authorized.
Processing time may be longer during:
- Public holidays
- Promotional events
- High-volume sales periods
- Product launches
- Inventory checks
- Severe weather
- Unexpected operational disruptions
Business days generally exclude weekends and public holidays.
3. Estimated Delivery Time
Estimated delivery time is generally:
7 to 10 business days after shipment
This is an estimate and not a guaranteed delivery deadline.
Some destinations may require additional time due to:
- Customs inspections
- Remote or rural delivery locations
- Local postal delays
- Weather conditions
- National holidays
- Carrier disruptions
- Incorrect or incomplete address information
- Security inspections
- Events outside our reasonable control
4. Shipping Destinations
We ship to most countries and regions worldwide.
Certain destinations may be unavailable because of:
- Legal restrictions
- Carrier limitations
- Sanctions or trade restrictions
- Customs requirements
- Service disruptions
- Safety concerns
- Inability to validate the address
If we cannot ship to your destination, we will contact you and issue a refund for the affected order.
5. Order Tracking
Where tracking is available, we will send a shipping confirmation email containing tracking information after your order has been dispatched.
Tracking updates may take several business days to appear after the carrier receives the package.
Some international tracking systems may not display every stage of transit. A temporary gap in tracking does not necessarily mean the package has stopped moving.
6. Multiple Packages
Orders containing multiple products may be shipped in separate packages.
This may occur because:
- Products are stored at different fulfillment locations
- Packages are processed separately
- Carrier size or weight restrictions apply
- Part of the order is available earlier than the rest
You may receive separate tracking numbers and deliveries for one order. There is no additional shipping charge for separately shipped packages.
7. Address Accuracy
Customers are responsible for providing a complete and accurate delivery address.
Please verify:
- Recipient name
- Street address
- Apartment, suite, or unit number
- City
- Province, state, or region
- Postal or ZIP code
- Country
- Telephone number
Contact support@scrubnest.site immediately if you discover an error.
We cannot guarantee that an address can be changed after processing or shipment has begun.
8. Incorrect or Incomplete Addresses
If an order cannot be delivered because the customer provided an incorrect or incomplete address:
- The package may be returned to the sender
- Redelivery may require additional time
- A reshipping charge may apply
- A refund may be reduced by reasonable return or handling costs where legally permitted
We will work with you to find a fair solution, but ScrubNest is not responsible for delays caused by inaccurate customer information.
9. Customs, Duties, and Taxes
International shipments may be inspected by customs authorities and may be subject to local taxes, duties, fees, or import charges.
Unless expressly stated at checkout:
- These charges are not included in the purchase price
- They are the responsibility of the recipient
- We cannot predict the amount
- We cannot control customs processing times
- We cannot falsely declare a package value or label an order as a gift
Contact your local customs authority for country-specific information.
10. Customs Delays
Customs clearance may delay delivery beyond the estimated timeframe.
ScrubNest is not responsible for delays caused by customs inspections, documentation requests, government authorities, or unpaid import charges.
Customers should respond promptly to requests from customs authorities or carriers.
11. Failed Delivery Attempts
Delivery carriers may make one or more delivery attempts.
If no one is available, the carrier may:
- Leave the package in a secure location
- Deliver it to a nearby collection point
- Leave a delivery notice
- Hold it at a local facility
- Return it to the sender
Customers are responsible for monitoring tracking information and arranging collection or redelivery when required.
12. Lost Packages
A package may be considered potentially lost when:
- Tracking has not updated for an unusually long period
- The carrier confirms the shipment cannot be located
- The order has not arrived after a reasonable period beyond the estimated delivery time
Contact us at support@scrubnest.site with your order number.
We may open an investigation with the carrier. Depending on the outcome, we may provide:
- A replacement
- A refund
- Store credit
- Another reasonable solution
Carrier investigations may require additional time.
13. Packages Marked as Delivered
If tracking shows “delivered” but you cannot find the package:
- Check around the delivery location
- Ask household members, neighbors, reception staff, or building management
- Check any safe location used by the carrier
- Contact the local delivery carrier
- Wait 24 to 48 hours, as some packages are scanned before final placement
- Contact us if the package remains missing
We will assist where possible, but final responsibility may depend on carrier findings and local delivery records.
14. Damaged Packages
If a package arrives visibly damaged:
- Photograph the shipping package before opening
- Photograph the product and internal packaging
- Keep all packaging materials
- Contact us promptly
We will assess the issue under our Return and Refund Policy.
15. Refused or Unclaimed Packages
If a package is refused or not collected:
- It may be returned to the sender
- Additional return costs may be incurred
- Reshipping fees may apply
- Refunds may be delayed until the package is received and inspected
If you no longer want an order, contact us before refusing delivery whenever possible.
16. Order Changes and Cancellations
You may request a cancellation or change before the order enters processing or shipment.
Once an order has been transferred to a carrier, we may be unable to cancel or redirect it.
Contact:
Email: support@scrubnest.site
17. Delivery Risk
Risk of loss generally passes according to applicable law and the delivery terms used for the transaction.
Nothing in this Shipping Policy limits mandatory consumer rights.
18. Contact Us
For shipping assistance, contact:
ScrubNest
1637 Signal Point Rd
Williams Lake, BC V2G 2W6
Canada
Email: support@scrubnest.site
Phone: +1 (250) 392-5267
Website: scrubnest.site